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terms & conditions

terms and conditions

TICKETING

1. Ticket Price : Please refer to Ticket Info

2. Each weekday & weekend ticket includes 2 Game Vouchers and each special day ticket includes 5 Game Vouchers.

3. Complimentary ticket is only entitled for Normal Day : weekday or weekend entry. Please refer to the ticket for information.

4. Tickets sold are non-refundable nor returnable.

5. You can purchase admission ticket through the following channels:

• Online ticketing channel. Please click on online ticket at Home page to proceed.

• Event Venue: Viva Expo Hall. Ticket counter at the venue opens at 10.00 a.m. – 9.00 p.m. (19th Dec 2015 – 19th Jan 2016)

7. For online ticketing purchase, please present the gift certificate at the venue to redeem the ticket for admission.

7. For online ticketing purchase, please present the gift certificate at the venue to redeem the ticket for admission.7. For online ticketing purchase, please present the gift certificate at the venue to redeem the ticket for admission.7. For online ticketing purchase, please present the gift certificate at the venue to redeem the ticket for admission.7. For online ticketing purchase, please present the gift certificate at the venue to redeem the ticket for admission.

ADMISSION

1. Each admission is only eligible for single entry for one person of the specific day. Ticket must be shown at entrance gate.

2. Each barcode ticket is unique and will be scanned and verified live environment with our server. The result shall be final and no further discussion will be entertained. The management and staffs reserve the right to refuse entry and/or expel any person(s) from the venue in breach of any terms and conditions.

3. Please retain this ticket at all times for entry, exit and re-entry (only applicable to the same day re-entry). Re-entry is not permitted under any circumstances without presenting the valid ticket and the official re-entry stamp.

4. No washroom be provided.

5. Sold admission and Game Vouchers are non-refundable nor exchangeable under any circumstances.

6. The ticket is only valid through purchase from authorized channels, i.e. official website/agent/partners/organizer/etc. Should the ticket be tampered or duplicate, organizer reserve all right to refuse the entry.

7. Ticket holder shall be held fully responsible under Local Law for any reproduction / tampering / and/or exposing of ticket to the third party. The violation will be handed over to relevant authority if necessary.

8. Only child with age 11 or below entitled for child ticket. Admission is required for child age 1 or above. Child aged 3 or below is not suggested to attend.

9. Organizer reserves the right to request visitors to provide valid proof of identity, the right source for the ticket purchase or ticket holder’s credit card for verification.

10. Event contents, facilities & programs are subject to change without prior notice.

11. Please note that part of the interactive zone and passageways are unable to accommodate for the use of baby strollers or wheelchair. We apologize for any inconvenience caused.

12. For safety reason, visitors are suggested to store the baby strollers in the designated area.

13. No storage locker be provided.

14. Audio and video recording are strictly prohibited in the event area. The use of tripod and flash are also forbidden in the event area. Venue staff and security guards are entitled to take appropriate action to stop and deal with such acts.

15. Visitors are not allowed to enter the event 45 minutes before closing of the event.

16. The event implements crowd control. Your patience and co-operation is appreciated.

17. The organizer reserves the rights to make all final decisions.

GAME VOUCHER TERMS & CONDITIONS

1. Sold Game Voucher is non- refundable or exchangeable.

2. Sold Game Voucher is valid within the event period but visitors is required to purchase admission for each entrance.

3. Visitor is required to purchase Game Voucher to enter designated interactive zones.

4. Visitors can only use one Game Voucher per visit at the interactive zone. Each Game Voucher is eligible for one interactive zone only. Participant can only use one Game Voucher for each queue up.

5. Prizes of interactive zones are non-refundable or exchangeable.

6. The Organizer reserves the rights to make all final decisions.

SHOPPING ARRANGEMENT

1. All items sold are non-refundable and nor exchangeable.

2. Please check carefully the total transaction amount, quantity and quality of the products immediately after purchase.

ARRANGEMENT FOR PHOTO PURCHASES AT PHOTO SHOP

1. Only cash payment will be accepted for all purchases at event photo shop.

2. The photo shall be purchased together with the photo frame. Photo frame and photo will not be sold separately.

SAFETY GUIDE

1. Please secure cell phones, wallets and any other loose articles. The organizer is not responsible for any lost or damaged items.

2. The Ticket holder voluntarily assumes all risk and danger incidental to the event whether occurring prior to, during or subsequent to the actual event, including any death, personal injury, loss, damage or liability

3. No Smoking.

4. No dangerous objects or sharp objects.

faq

Faq

Ticket Purchase & Redemption
1 What is included in the Admission?
Each admission is eligible for one entry and two game vouchers.

2 What is Game Voucher?
Game Voucher is required to use designated interactive zones. Each game voucher is eligible for zones. Each Game Voucher is eligible for one participant to use / enter the interactive zone once.

3 Is the Game Voucher available for sale in the venue?
Yes. Please proceed to Game Voucher Counter in the event. We accept cash and credit card.

4 What is included in the Special Day admission?
Each Special Day admission is eligible for one entry and five game vouchers. There will be Meet & Greet session (First come first served).

5 How can I buy ticket online?
You can find Online ticketing channel at the Home Page of Hello Kitty Go Around website. Please click on Online Ticketing to proceed your booking. You will be directed to the related ticket purchase page. Once the transaction is completed successfully, the system will display a confirmation page. You will receive a confirmation email with the attached gift certificate which needed to be presented at the venue for ticket redemption.

6 How can I pick up my tickets when I buy ticket online?
Please bring along your gift certificate email issued together with the credit card used for the transaction to the ticketing counter at the venue to redeem the ticket on the day of admission.

7 When should I purchase the ticket? Will the ticket be sold out?
You should purchase the ticket as early as you can. Please be noted that the tickets admission is subject to availability.

8 How can I buy ticket on site?
You can purchase admission at the event ticketing counter. We accept cash and credit card. Event ticketing counter operates from 10.00am – 9.00pm throughout the event period.

9 Is there any ticket processing fee charges?
Yes, there is a RM3.00 ticket processing fee for each ticket.

10 What are the adult and child ticket criteria?
All adults aged 12 years old and above should have a valid Adult ticket and each valid ticket admits one person only.
Only children aged from 1- 11 are eligible for child ticket. Please be reminded that child ticket holder will be admitted on provision of acceptable proof of identity, if necessary.
Children aged below 3 are not recommended for admission.

11 Does the ticket price shown include GST charge?
No, all the ticket prices shown does not include GST charge.
Ticket Problems
1 Is the tickets and game voucher refundable or exchangeable?
No. The tickets and game voucher sold are non-refundable nor exchangeable

2 May I change my ticket from daily pass to weekend pass / special day pass after purchasing the ticket?
No. All tickets sold are non-refundable nor returnable.

3 Will I be charged if I don’t pick up tickets for online ticket purchase?
Yes. Your credit card account was charged at once when you made your transaction.

About Venue
1 When is the latest ticket redemption time for the event?
The ticketing office will be closed 45 minutes before the end of opening hours, which is 9.00pm. The latest time for venue entry is 9.15pm

2 Can I have unlimited entries to the venue?
No. Each ticket is valid for single entry only

3 Can I take photos at the venue?
Audio and video recording are strictly prohibited in the exhibition area. The use of tripod and flash are also forbidden. Venue staff and security guards are entitled to take appropriate action to stop and deal with such acts.

4 Can I eat or drink at the venue?
No. No outside food and drinks is allowed.

5 May I participated in the interactive zone repeatedly?
Yes. Visitor can purchase additional Game Vouchers. Each Game Voucher is eligible for one participant to use/enter the interactive zone once. Participant can only use one Game Voucher for each queue up.

6 May I leave the venue before finishing all the games?
Yes. Yet, purchase of ticket is needed for re-entry.

7 Any special arrangement for wheelchair user?
Some areas are with double-deck design while others are wheelchair accessible. Please ask our staff for assistance.

Others
1 May I purchse online the officials goods on this website?
No, visitor may visit our souvenir area after finishing the games in the venue.

2 Do I need arrive earlier for Hello Kitty Workshop?
Yes. Participant are suggested to arrive earlier to queue up for admission 15 minutes earlier before the course starts.

3 Are there any cloackrooms or lockers in the venue?
No. Baby carriages / strollers are also not allowed in the venue. They shall be kept in an area designated by the organizer.

4 Is there toilet within the venue area?
No lavatory in the venue. Please get a re-entry stamp from our staff for re-entry.
Please take note that re-entry is not permitted under any circumstances without presenting the valid ticket and the official re-entry stamp.

contact us

Contact Us

Should you have any enquiry, please email to:

enquiry@hellokittygoaround.com.my

Enquiry hotline: 6534 4185

©76 '15 SANRIO